COVID-19: Residence Information

Residences at both the Keele and Glendon campuses remain open and operational. Essential food services remain in operation with a focus on the Glendon, Stong and Winters dining halls.

Beginning on Monday, March 16, 2020, York University will be suspending all face-to-face instruction and moving courses to online formats. Please visit the official York University COVID-19 information website for further updates. 

Beginning on Monday, March 23, 2020, in alignment with the University’s efforts to help prevent the spread of COVID-19 virus and for our students and staff safety, we will start offering our services mainly through phones and emails only, as office doors will be closed. We will continue to support our residents as usual and our custodial and maintenance teams will be on-site responding to our residents’ needs. Offices will be closed with no in-person operating hours. Even though the physical offices will be closed, Housing & Conference Services ability to respond to emails and phone calls will be maintained and operated as usual.

Click here to complete the CHANGES TO YOUR HOUSING STATUS FORM.  

EARLY WITHDRAWAL FROM RESIDENCE

Residents who wish to move-out of residence and complete the 2019 - 2020 term from a distance must submit the early withdrawal from residence here. The early withdrawal fee is being waived for all undergraduate residence students. Residents who move out on or before March 31, 2020 will receive a prorated refund. 

Click here to complete the CHANGES TO YOUR HOUSING STATUS FORM.  

REFUND OF RESIDENCE AND DINING FEES

Residents who move out on or before March 31, 2020 will receive a prorated refund of their residence and meal plan fees, if applicable, for the month of April. Residents who remain in residence beyond this date will not be eligible for a refund. Due to the nature of events and the speed at which our operational capabilities are changing, we cannot confirm when refunds will be processed. Refunds will be credited to the resident's York student account.

KEELE CAMPUS: Traditional Style Residences
  Vanier, Tatham, Winters and Stong Bethune Winters Suite
2-4 Students
Room Type Single Double Single Double Single Double
Refund $857.38 $825.50 $851.00 $740.25 $888.25 $783.13
KEELE CAMPUS: Suite-Style Residences
  Bethune Suite
4 Students
Bethune Suite
12 Students
Room Type Single Double Single
Refund $978.75 $919.00 $935.75
KEELE CAMPUS: Suite-Style Residences
  Calumet Suite 
6 Students
Pond Suite
2 Students
Room Type  Single  Double  Single
Refund $1,031.88 $959.38 $1,078.25
GLENDON CAMPUS: Traditional Style Residences
Room Type Double Small Single Single
Refund
$745.88 $805.88 $857.38
GLENDON CAMPUS: Traditional Style Residences
Room Type Large Single Large Single Semi Private Super Single
Refund
$898.63 $938.13 $954.88
GLENDON CAMPUS: Suite-Style Residences  
Room Type Semi Private
2 Students
Super Single
Semi Private
Refund $1,228.00 $990.88
KEELE & GLENDON CAMPUSES MEAL PLAN - MAXIMUM REFUND AMOUNTS
Plan Type Maximum eligible refund
Bronze $368.75
Silver $431.25
Gold $493.75
Platinum $556.25

MOVE OUT PROCEDURE

All residents will receive an email outlining the move out procedure. Your room must be vacated, cleaned and returned to its original state prior to your departure. Your keys must be returned to the designated drop location for your residence and/or campus. Failing to do so will cancel your early departure and refund request.

  • For information about move-out procedures at Keele, please visit our move-out website.
  • For information about move-out procedures at Glendon, please visit our move-out website

YORK APARTMENTS

As you may be aware, all in-person exams have been cancelled and your instructors are making alternative arrangements. You will hear more from them soon. As a result of the in-person exam cancellation, we are strongly advising you to return to your permanent or family home as soon as possible. If you can leave residence this week, please do so. If you cannot return home and have extenuating circumstances, read on for the plans in place to help. 

Please notify us of your plans no later than Wednesday, March 18 by completing the Changes to Your Housing Status Form after reviewing the options below. 

I would like to end my lease and move out

  1. Housing & Conference Services is waiving the usual notice period should you wish to terminate your lease.
  2. When completing the online form you will be prompted to download the Agreement to Terminate a Tenancy, Form N11. Please print, sign and submit form via email to apstatus@yorku.ca.
  3. Visit the York Apartments Move-out Information and Procedures for further details about the move-out procedure.

I am maintaining my current lease but have temporarily left the premises

  1. Please complete the online form so that we are aware of the occupancy status of your unit.  No further action is required by you.

I am maintaining my current lease and am staying in my unit

  1. Please complete the online form so that we are aware of the occupancy status of your unit.  No further action is required by you.

For information about move-out procedures, please visit our move-out website.

 If you have traveled outside of Canada in the last 14 daysyou must self-isolate. Please make sure you complete the Recent Travel Reporting Form.

Residents are encouraged to follow social distancing practices to help prevent the spread of COVID-19.  If you’re feeling unsettled or anxious, you can contact the Student Counselling and Development office at 416-736-5297 or vvisit  http://counselling.students.yorku.ca/  for more information. Good2Talk is also available at 1-866-925-5454, Text GOOD2TALKON to 686868 or https://good2talk.ca/.  

Please watch your email account and stay informed by visiting York’s dedicated COVID-19 website

CONTACTING HOUSING ADMINISTRATION AND OPERATIONS

To connect with a member of our team virtually, please direct your inquiry to the appropriate email:

Keele Undergrad: undergradres@yorku.ca
York Apartments: yorkapts@yorku.ca
Glendon Campus: glendon@yorku.ca

All non-urgent, in-room maintenance requests will be postponed. Maintenance teams will only respond to emergency repairs. Please continue to use the maintenance request form (Keele | Glendon) or the after-hours contact to report issues. 

Note: Housing & Conference Services strives to ensure the completeness and accuracy of information contained on this website, however, we reserve the right to change any of the information at any time without notice.