FAQs

ACCOMMODATION

What types of accommodation are available at York University?

ACS offers a variety of accommodation options on campus. All of our accommodation options are located in close proximity to everything you need on campus and are all within walking distance of our meeting and dining facilities. More information can be found on the accommodation website.

How do I make a reservation?

Call us at 416-736-2100 ext. 20325 or email askACS@yorku.ca.

Are rooms furnished?

The rooms are furnished with a bed, dresser, closet/wardrobe, desk, and chair.

Are linens provided?

Yes, bed linens and towels are provided.

Are telephones included?

Rooms are not equipped with telephones. Guests are encouraged to bring their own cell phone if they require phone service while in their room.

Is there Internet in the rooms?

Wireless internet is available in residence.

Are there laundry facilities?

Yes, laundry facilities (washing machines and dryers) are available in each of our residences. Machines are accessed using YU-cards available for a small fee at dispensing machines on campus.

Do you allow pets in the rooms?

Animals are not permitted in the residences, except for guide animals.

Can I cook in residence?

Cooking facilities are only available in our Guest Apartments. Cooking is not permitted in buildings containing Traditional Dormitory Rooms or Suite-style Rooms.

Is smoking allowed in the rooms?

Smoking is not permitted anywhere in our residence buildings.

What are the check in and check out times?

Check in time is 3:00pm and check out time is 11:00am.

What methods of payment are acceptable?

You can pay by credit card (Visa, MasterCard or American Express), debit card, certified cheque or money order. Unfortunately, we cannot accept cash payments.

When is payment due?

For stays less than one month, payment is due in full upon arrival. For stays exceeding one month, the first month is due upon arrival and subsequent payments are due on the first business day of each month.

What is your cancellation policy?

We require a minimum of 48 hours notice to cancel a reservation or you will be charged for one night’s accommodation.

What is your refund policy?

Refunds will not be issued for early departures.

Is parking included?

Parking is not included in the cost of accommodation, but is readily available on campus. For information about the various locations and rates, check the Parking Services website.

EVENTS

How do I contact the University to book my event?

Call us at 416-736-2100 ext. 20325 or email askACS@yorku.ca.

How do I confirm my booking?

You will hear from us within 5 business days of submitting your request. We may not be able to confirm your request immediately but will be able to give you a good indication of space availability for evening and weekend events during the Fall and Spring semesters or availability during the summer months (May-August).

What methods of payment are acceptable?

You can pay by credit card (Visa, MasterCard or American Express), debit card, certified cheque or money order. Unfortunately, we cannot accept cash payments.

When should I make my payment?

Once space is reserved, you will be sent a Service Agreement. This agreement outlines the conditions of booking and specifics of your event. Facilities and dates are only considered confirmed when we receive the signed agreement and payment from you.

What if I need to cancel my booking?


Should it become necessary for you to cancel all or part of your event, you shall pay us liquidated damages calculated as follows:

  • more than 90 days prior to event: 10% of agreement value based on anticipated revenue
  • 90 days prior to event: 50% of agreement value based on anticipated revenue
  • 30 to 89 days prior to event: 75% of agreement value based on anticipated revenue
  • 29 days prior to event, no show or early departure: 100% of agreement value based on anticipated revenue

What sort of catering services are available?

ACS has a number of food service companies to provide on campus catering. The ACS team will be more that happy to assist you with finding the right caterer for your event. Our campus caterers offer service for everything. From coffee breaks to breakfast/luncheon meetings, brunches, retirement and farewell parties, cocktail or wedding receptions, or to conferences - our caterers can help you.

What sort of audio and visual services are available?

York offers state-of-the-art audio-visual equipment, including video-streaming and teleconferencing capabilities and simultaneous translation. More information is available on the Meeting & Facility Rentals website.

Is there Security at the Keele campus?

The Security Control Centre ensures that appropriate community related security services and emergency response are available to the Keele community at all times. Located in room 228 of the William Small Centre, the Security Control Centre is open 24-hours-a-day/365 days-a-year and houses a dispatch centre, Closed Circuit Television (CCTV), alarm monitoring equipment and a first aid station. More information is available on the Security Services website.

Where can I find information about parking?

Conference groups can make special parking arrangements with the ACS Office for reduced/group rates.

Where can I find information about public transit?

Information about public transit on campus is available on the Transportation Services website.

Do you offer on campus accommodations?

We offer a variety of accommodation options on campus. All of our accommodation options are located in close proximity to everything you need on campus and are all within walking distance of our meeting and dining facilities. More information is available on the accommodation website.

FILMING ON CAMPUS

Who do I contact if I am interested in filming on campus?

Call us at 416-736-2100 ext. 20325 or email askACS@yorku.ca.

How much does it cost to film at York University?

Our standard rates are available on the filming information website.

Will you accompany us on a site visit?

CS staff must accompany any  Location Scouts visiting the University. This service will be charged at an hourly rate of up to seventy-five dollars ($75), and will be in addition to any location fees.

Can we film anywhere on the York University campus?

Most buildings at York University are available for filming, depending on their schedules. Each location must be contracted individually by ACS to determine availability.